Website Privacy Policy
This Website Privacy Policy for By Your Side Care Management, LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use and/or share (“process”) your personal information when you use our website, including when you:
Visit our website at byyoursidecm.com, or any website of ours that links to this Website Privacy Policy
Questions or concerns? Reading this Website Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our website or services. If you still have any questions or concerns, please contact us at privacy@byyoursidecm.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Website Privacy Policy, but you can find out more details about any of these topics in the corresponding sections below.
What personal information do we process? When you visit, use or navigate our website, we may process personal information depending on how you interact with us and the website, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information only in specific situations and with specific third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request by contacting us at 262-246-2100. We will consider and act upon any request in accordance with applicable data protection and privacy laws.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In short: we collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, the choices you make, and the products and features you use through our website. The personal information we collect may include the following:
- Names
- Phone numbers
- Text message (SMS) opt-in and opt-out requests
- Email addresses
- Mailing addresses
- Billing addresses
- Contact preferences
Information automatically collected
In short: some information, such as your Internet Protocol (IP) address and/or browser and devices characteristics, is collected automatically when you visit our website.
We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is website-related, diagnostic, usage and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the website (such as date/timestamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which information you submit and which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you chose to opt out, you may not be able to use certain aspects of the website.
HOW DO WE PROCESS YOUR INFORMATION?
In short: we process your information to improve and administer our website, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our website, including:
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries. We may process your information to respond to your inquiries and solve any potential issues you might have with the website.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To post testimonials. We post testimonials on our website that may contain limited personal information (such as first name).
- To evaluate and improve our website, services, products, marketing and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our website, services, products, marketing and your experience.
- To identify usage trends. We may process information about how you use our website to better understand how it is being used so we can improve it.
- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In short: we generally do not share your personal information with any third parties. However, we may need to share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our website. Some online tracking technologies help us maintain the security of our website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We may share your information with Google Analytics to track and analyze the use of the website. To opt out of being tracked by Google Analytics across the website, visit https://tools.google.com/dlpage/gaoptout.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
HOW LONG DO WE KEEP YOUR INFORMATION?
In short: we keep your information for as long as necessary to fulfill the purposes outlined in this Website Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Website Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: we aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.
WHAT ARE YOUR PRIVACY RIGHTS?
In short: you may withdraw consent or reject automated information collection at any time.
Withdrawing your consent: If we are relying on your consent which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at 262-246-2100.
Cookies and similar technologies: most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you chose to remove cookies or reject cookies, this could affect certain features or services of our website.
If you have questions or comments about your privacy rights, you may call us at 262-246-2100.
CONTROLS FOR DO-NOT-TRACK REQUESTS
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice is a revised version of this Website Privacy Policy.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
DO WE MAKE UPDATES TO THIS WEBSITE PRIVACY POLICY?
In short: yes, we will update this Website Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date on this Website Privacy Policy. If we make material changes to this Website Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Website Privacy Policy frequently to be informed of how we are protecting your information.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to contact us to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
HOW CAN YOU CONTACT US?
If you have questions or comments about this policy, or if you wish to request a copy of and/or delete your information we have processed about you, you may contact our Data Privacy Officer (DPO) by email at privacy@byyoursidecm.com, by phone at 262-246-2100, or contact us by mail at:
By Your Side Care Management, LLC
Data Privacy Officer
PO Box 132
Jackson, WI 53037
Last updated August 1, 2024